clickerFrequently Asked Questions
Our users ask about many topics when starting with clicker — how to open an account, which documents you need for verification, how deposits and withdrawals work, which games and betting rules apply, and how your data stays safe. This page gathers the most common questions and our answers so you can find information quickly without contacting support.
We've organized these answers into four main topic areas: account setup and registration, payment methods and transaction flow, game rules and features, and security and account care. Each answer includes details about our process, payment options (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and our policies. If you don't find your answer here, scroll to the bottom of this page for support contact details.
For detailed policy information, please read our Terms & Conditions and Privacy PolicyThese documents explain our full rules, your rights on clicker, and how we handle your information. For legal questions about jurisdiction and service availability, see our Legal Notice
What you'll find on this page
- Account and registrationhow to start, KYC verification, password recovery, and account troubleshooting
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfers
- Game rules and featuresfootball betting, live-dealer tables, slots, free bets, and free spins
- Security and account caredata protection, support languages, and jurisdiction notice
We require two documents to verify your identity on clicker. The first is a government-issued ID — your national identity card (KTP), passport, or driver's license. The second is proof of address — a utility bill (electricity, water, gas, or internet), recent bank statement, lease agreement, or government letter. Both documents must show your full name matching the name you registered with. The address document must be dated within the last three months. All documents must be clear, readable, and in color if possible. Upload them as JPG or PDF files through your Account Settings. If verification is delayed, check your account dashboard for messages asking for clarification or resubmission.
If you forget your clicker password, click "Forgot your password?" on the login screen. Enter the email address or username associated with your account. We'll send a password reset link to your registered email. Click the link and choose a new password. The reset link expires after one hour for security. If you don't receive the email, check your spam folder. If the problem persists, contact our support team with proof of identity — we can verify your account and send you another reset link. We never share passwords over email or chat, and our support team will never ask you for your current password.
No — each person is permitted to hold only one active account on clicker. If we detect multiple accounts using the same ID, email, phone number, or payment method, we will suspend them. Creating duplicate accounts violates our Terms & Conditions. If you've forgotten your login details, use the password reset tool instead. If you believe you have a duplicate account, contact support and we'll help you consolidate your information.
Payments and transactions
Depositing via local payment, online payment, or e-wallet on clicker is straightforward. Log in to your account, go to the Cashier or Deposit section, and select your preferred payment method. Enter the amount you wish to deposit (there's no minimum or maximum — you choose). You'll be redirected to the mobile banking, local payment, or online payment app to authorize the transfer. Once you confirm the payment in your e-wallet app, the funds are credited to your clicker account instantly or within a few minutes. You can then use your balance to play sports betting on Liga 1 and Piala AFF, live blackjack and roulette, Aviator slots, and other games. All deposits are final — we do not reverse them. Keep your receipt for your records.
We do not charge fees for deposits to your clicker account — the full amount you transfer via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer (local payment, online payment, e-wallet, mobile banking) is credited to your account. Your e-wallet or bank may charge its own fees — check your provider's terms. For withdrawals, we also do not charge clicker fees. However, some banks may deduct small processing fees (typically under our welcome offer) when crediting your account. Withdrawal times vary: e-wallet transfers settle within hours, while bank transfers typically complete within one to three business days depending on your bank. Your withdrawal request is processed during business hours.
Withdrawal times depend on your chosen payment method. E-wallet withdrawals to local payment, online payment, e-wallet, mobile banking, or local payment typically settle within one to three hours. Bank transfers to online payment, e-wallet, mobile banking, or local payment usually complete within one to three business days, depending on your bank's processing schedule. online payment transfers settle within a similar timeframe. All withdrawals are processed during business hours (Monday to Friday, 09:00 to 17:00 local time). Requests submitted on weekends or holidays are queued and processed on the next business day. Larger withdrawals may require additional verification before processing. You'll receive email confirmation once your withdrawal is approved and again when funds reach your account.
clicker accepts nine payment methods for deposits and withdrawals: (1) e-wallet, (2) mobile banking, (3) local payment, (4) online payment, (5) e-wallet, (6) mobile banking, and (7-9) direct bank transfers via local payment, online payment, e-wallet, and mobile banking. All methods are fast and secure. E-wallet deposits (local payment, online payment, e-wallet, mobile banking, local payment) are credited instantly. online payment and bank transfers typically settle within hours or one to three business days. Choose whichever method is most convenient for you — your account balance is unified across all games regardless of deposit method. You can also withdraw to any method registered under your name.
Game rules and features
Before placing your first bet on clicker, read the rules for the specific game or sport you plan to play. For football betting (Liga 1, Piala AFF, Champions League), understand how odds are quoted (decimal format on clicker), what happens if a match is postponed or cancelled, and whether your bet is settled immediately or at the end of the match. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), read the house rules — card values, payout rates, and dispute resolution. For slots (Aviator, Sweet Bonanza, Gates of Olympus), understand that each spin is random and past results do not influence future outcomes. All rules are displayed in the game lobby or Rules section. If anything is unclear, contact support — we're happy to explain.
Free bets and free spins are promotional offers on clicker that let you play without risking your own money. Free bets typically apply to sports betting (for example, on Liga 1 or Piala AFF matches), while free spins apply to slot games. You claim these offers through your Account Dashboard under Promotions. Once claimed, you have a set number of days to use them — after the expiration window, unused credits are removed. Free bets must be wagered at specific odds (shown when you claim the offer) before you can withdraw any winnings. Free spins winnings are credited as bonus funds, which require wagering before withdrawal. The exact terms vary by promotion — always read the conditions before claiming. Contact support if you have questions about eligibility or how to use a promotion.
Our welcome offer is an optional bonus applied to your first deposit. After your account is verified and you make your first deposit, go to your Account Dashboard and look for the Welcome Bonus section under Promotions. Click "Claim" to activate it — the bonus is credited to your account as bonus funds (separate from your deposit). You then wager the bonus amount across our games (sports betting, live dealers, slots) to unlock it. Once your wagers meet the wagering requirement (stated in the bonus terms), the bonus converts to cash balance that you can withdraw. The offer is not automatic — if you do not claim it within a set window, you forfeit it. Full terms are displayed before you claim. If you have questions about your specific bonus, contact support.
clicker offers weekly cashback rewards to all active players. Each week, we calculate your total wagers (bets placed) across sports betting, live-dealer games, and slots. A percentage of your weekly wagers is credited as cashback — the exact percentage depends on your loyalty tier (Bronze, Silver, Gold, Platinum). Higher tiers earn higher cashback percentages. Cashback is credited every Monday and appears as bonus funds in your account. You can use cashback to play again or withdraw it (subject to a short wagering requirement). Your tier advances automatically as you accumulate wagers over time. Cashback is a non-refundable bonus — it does not count toward withdrawal requests unless you meet the wagering condition. See the Promotions section for your current tier and cashback rate.
Security and account care
We protect your personal information on clicker using industry-standard encryption (SSL/TLS for web traffic, AES-256 for stored data). Your identity documents, payment details, and account balance are stored securely and never shared with third parties without your consent. We comply with data protection regulations and conduct regular security audits. Your password is encrypted and we never store it in plain text. Enable two-factor authentication in Account Settings for extra protection. Never share your login details with anyone — our support team will never ask for your password. If you suspect unauthorized access, change your password immediately and contact support. For full details on how we handle your data, read our Privacy Policy.
Our clicker support team provides assistance in English and Indonesian. You can reach us through the support widget in your account dashboard, available during standard business hours (Monday to Friday, 09:00 to 17:00 local time). Response times typically range from subject to verification to a few hours during peak periods. For urgent issues, try the live chat feature — our team responds as quickly as possible. Email support is also available if you prefer written communication. All support staff are trained to handle account issues, payment questions, game rules, and technical problems. We do not provide investment advice or gambling counseling — for those services, please consult external resources.
clicker services are available only in jurisdictions where online gaming is legally permitted under local law. We do not operate in regions where such activities are prohibited. You are responsible for verifying that your use of clicker complies with the laws of your own jurisdiction — we cannot provide legal advice. If you're unsure whether clicker is legal where you are, check your local gaming regulations or contact a legal professional. Our Terms & Conditions and Legal Notice contain full jurisdiction details. If access to clicker is restricted in your region due to law, you will not be able to create an account or deposit funds. For questions about service availability in a specific location, contact our support team.